By placing an order, you have confirmed that you have read, understood and accepted these following policies:

CANCEL ORDER

Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

We would appreciate it if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.

ORDER MODIFICATION

If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us within 24 hours through our support email support@glendro.com. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

RETURNS AND REPLACEMENT

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, please contact our support team via our email support@glendro.com for more information. Please send us the images of your package you received with the shipping label showing the incorrect/defective/damaged part.

Please be informed that you have to pay the return shipping fee.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

If you haven’t received a refund yet, first check your bank account again/ your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@glendro.com.

We want you and your little one to love your TenBaby order. If something isn't right, we're here to help.

30-DAY MONEY-BACK GUARANTEE

You can request a return or refund within 30 days of delivery. To start a return, email us at support@glendro.com with your order number and the reason for your return. Our team will reply with return instructions.

To be eligible for a return, items should be unused, clean, and in their original packaging where possible.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your item arrives damaged, defective, incorrect, or with missing parts, email us at support@glendro.com within 30 days of delivery with your order number and photos of the item and the shipping label. We'll send a replacement or issue a full refund, and you won't need to pay for return shipping.

RETURN SHIPPING

For returns that are not due to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

REFUNDS

Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 2–5 business days. Your bank or card issuer may need a few extra days to post the refund.

If you haven't received your refund after that time, please check with your bank first, then contact us at support@glendro.com.

ORDER CHANGES AND CANCELLATIONS

Need to change your shipping details or cancel? Email us at support@glendro.com as soon as possible. Orders can be cancelled free of charge within 6 hours of purchase, before they are sent to our warehouse. After that, your order may already be on its way, but you can still return it under our 30-day guarantee.